bbetb Privacy Policy
Find complete details here on how your personal information is collected, stored, and kept secure on the bbetb platform.
Introduction and Definitions
bbetb is a trusted online platform providing gaming and betting services in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") describes how personal information collected, processed, and stored through bbetb's website, mobile application, and related services ("Platform") is managed.
By using our Platform, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any term of this Policy, please refrain from using our Platform.
Some important terms used in this Policy are defined below:
Information We Collect
Information Provided Directly
When you create an account on bbetb or use our services, we collect the following information:
Automatically Collected Information
When you use our Platform, the following information is collected through technical means:
Purpose of Data Use
bbetb uses your personal information only for specific and lawful purposes. We process your information for the following reasons:
3.1 Account Management and Verification
We verify your identity to create, manage, and keep your account secure. Completing the KYC (Know Your Customer) process is required under Bangladesh's legal obligations. This ensures that only adults (age 21+) are able to use our Platform.
3.2 Financial Transaction Processing
We need your financial information to process your deposit and withdrawal requests. This information is used to ensure secure transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
3.3 Customer Service and Support
Your account-related information is used to provide you with effective support through our 24/7 live chat service and to resolve issues quickly.
3.4 Fraud Prevention and Security
We conduct security analysis to detect and prevent suspicious transactions, account hacking, or fraudulent activity. This is essential for protecting the interests of all users.
3.5 Service Improvement
Our Platform, gaming experience, and overall service quality are continuously improved by analyzing user experience. No personally identifiable information is used in this process — only aggregated and anonymous statistics are used.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate the bbetb Platform effectively and to improve the user experience. Cookies are small data files stored on your device.
Essential Cookies
Required for the basic functionality of the Platform. Their main purpose is to maintain login sessions and ensure security.
Analytics Cookies
Collects anonymous data to understand which pages are used most and to improve the service.
Preference Cookies
Used to remember your language and display preferences so you have the same experience on your next visit.
Security Cookies
Used to detect fraudulent login attempts and to keep your account secure.
You can reject most cookies by changing your browser settings. However, please note that disabling certain essential cookies may cause some features of the Platform to not work properly.
Data Storage and Security
bbetb applies industry-standard technical and administrative measures to ensure the security of your personal information. Key features of our security framework:
Data Retention Period
We retain your personal information only for as long as it is needed for the relevant purpose or to meet legal obligations. Even after your account is closed, financial records and identity verification information may be retained for the period required by applicable law.
Sharing Information with Third Parties
bbetb does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
6.1 Service Provider Partners
Limited information may be shared with trusted third parties to carry out tasks such as payment processing (bKash, Nagad, Rocket, Upay), technical support, and customer service. These organizations are contractually bound to maintain the same level of privacy as we do.
6.2 Legal Obligations
We may be legally required to provide information where necessary to comply with applicable laws in Bangladesh, judicial orders, or directives from government regulatory authorities.
6.3 Fraud Prevention
Relevant information may be shared with the concerned authorities to prevent money laundering and other financial crimes. This is essential for keeping our Platform safe and fair.
Important: Except for the exceptions noted above, we will never disclose your information to third parties without your consent.
User Rights
You have the following rights regarding your personal information. Contact us to exercise these rights:
Right of Access
You have the right to know what information we have collected about you and to receive a copy of that information.
Right to Rectification
You have the right to request correction of any inaccuracy or incompleteness in your information.
Right to Erasure
In certain circumstances, you have the right to request deletion of your personal information, subject to legal obligations.
Right to Restrict Processing
In certain cases, you have the right to request that processing of your information be temporarily suspended.
To exercise these rights, contact our support team at [email protected]. We will verify your request and respond as quickly as possible.
Protection of Minors
bbetb strictly prohibits anyone under the age of 21 from using the Platform. We do not knowingly collect or process personal information of anyone under the age of 21.
If we become aware that a minor has registered on our Platform, we will immediately close that account and delete all associated information.
If parents believe their child has registered on our Platform, please contact us at [email protected]. We will take the necessary action promptly.
Changes to the Policy
bbetb reserves the right to update or amend this Privacy Policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised.
For significant changes, we may send a notification to your registered email address or through the Platform. Continued use of the Platform after changes are made will be considered as your agreement to the updated policy.
We recommend that you review this page regularly so that you remain informed about the latest information.
Contact and Complaints
Have a question about privacy?
Our dedicated support team is always ready to answer any of your questions.
Email: [email protected] | 24/7 live chat support available
Contact Us via Live Chat